Will my jewelry tarnish?
Our jewelry is crafted to last, but like all genuine silver jewelry, it can naturally oxidize or tarnish over time when exposed to moisture, perfumes, chemicals, sweat, or humidity. This is normal and can usually be restored with a gentle silver polishing cloth. Store your pieces in a dry, airtight place when not wearing them to help maintain their shine.
Is your jewelry hypoallergenic?
Many of our pieces are made with high-quality sterling silver and are suitable for most sensitive skin. However, everyone’s skin reacts differently to metals, so we recommend checking the material details of each product if you have a known metal sensitivity.
How do I find my ring size?
The best way is to measure a ring that already fits you comfortably or have your finger professionally measured by a jeweler. Please refer to our Ring Size Guide before placing your order. If you’re between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
How long does shipping take?
Orders are carefully prepared and dispatched after your purchase is confirmed. Delivery times vary depending on your location. You will receive tracking information once your order has been shipped. Please note that delivery times may vary during holidays, sales, or other peak periods.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible orders within the UAE. Simply select the COD option at checkout, where available. COD availability may vary depending on your location and order value.
How should I care for my jewelry?
To keep your jewelry looking its best, avoid direct contact with perfumes, lotions, cosmetics, chlorine, and household chemicals. Remove your jewelry before showering, swimming, exercising, or sleeping, and store each piece separately in a dry place when not in use.
Can I wear my jewelry every day?
Our pieces are designed to be enjoyed and worn, but proper care will help preserve their finish and shine. For pieces containing gemstones, pearls, or delicate handcrafted details, we recommend taking extra care and avoiding exposure to water and chemicals.
What are your jewelry pieces made from?
Each product has its own material specifications, which can be found on its individual product page. Our collection includes handcrafted silver jewelry and pieces featuring natural gemstones and other carefully selected materials.
Is your jewelry handmade?
Yes. Our jewelry is thoughtfully handcrafted, with attention to detail and finishing. Because each piece is individually crafted, slight variations may occur, making every piece unique.
Is sterling silver real silver?
Yes. 925 sterling silver contains 92.5% pure silver, with the remaining percentage made up of other metals to improve strength and durability.
Can I wear my jewelry while showering?
We recommend removing your jewelry before showering, swimming, exercising, or coming into prolonged contact with water. This helps maintain its shine and finish for longer.
Can I wear perfume while wearing my jewelry?
We recommend applying perfume, lotions, and other cosmetics before putting on your jewelry. Direct and repeated exposure to chemicals can affect the finish and accelerate tarnishing.
How should I store my jewelry?
Store your jewelry in a cool, dry place, preferably in an individual pouch or jewelry box. Keeping pieces separate also helps prevent scratches and tangling.
How do I clean my jewelry?
Gently clean your jewelry with a soft, dry polishing cloth. Avoid abrasive cleaners or harsh chemicals, especially when your piece includes gemstones or delicate finishes.
Do you offer gift packaging?
Yes. Our jewelry is carefully packaged and makes a thoughtful gift for birthdays, anniversaries, celebrations, and special occasions.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Can I return or exchange my jewelry?
We accept returns or exchanges on eligible items in accordance with our return policy. Please ensure that the jewelry is unworn and returned in its original condition and packaging.
What if I receive a damaged or incorrect item?
Please contact us as soon as you receive your order with your order number and photos of the item. Our team will review the issue and assist you with the appropriate resolution.
Are the gemstones natural?
Where natural gemstones are used, this will be specified on the individual product page. As natural stones are unique, slight variations in color, texture, and inclusions are normal.
Do you ship internationally?
Yes, international shipping may be available depending on the destination. Shipping options, delivery times, and applicable duties or taxes may vary by country.
Will I receive a tracking number?
Yes. Once your order has been dispatched, tracking details will be shared with you so you can follow your shipment.
Why does my jewelry look slightly different from the photos?
Jewelry is photographed under controlled lighting, and colors may also appear differently depending on your screen. Handmade pieces and natural gemstones may also have slight variations, making each piece unique.